Contact and Support
For account, generation, billing, refund, or cancellation questions, contact us using the details below.
Business Information
- Operating name
- MotionNova Team, doing business as MotionNova
- Country/region
- Taiwan
- Company registration number
- Not applicable; operated by MotionNova Team, doing business as MotionNova.
- Support email
- support@motionnova.app
Support Email
support@motionnova.appWe typically respond to refund requests within 3 business days and handle general support questions as soon as possible.
Billing, Payment, and Phone Support
For subscription cancellation, refunds, duplicate charges, invoices, or payment issues, include Billing Support in the email subject. Phone support: available by callback request via support@motionnova.app. Use the subject line Callback Request, and we can arrange a callback after account verification.
Include These Details
- Account email
- Order ID or payment date, if applicable
- Generation task or video link, if applicable
- Description of the issue and screenshots
Abuse and Rights Reports
To report deepfakes, unauthorized likeness use, infringing brand assets, harassment, scams, or other policy violations, include relevant links, screenshots, order or task information, and proof of your rights.